Frequently Asked Questions | clothestores

Frequently Asked Questions

Clothestores is located in London, United Kingdom but we operate as an online store only. We currently have warehouse & shipping facilities in the UK, USA, Spain, and China. We try our best to ship from the warehouse closest to you.
We ship to worldwide. and we offer FREE worldwide shipping.
To the US it usually takes 2 weeks, for other countries from 2 to 4 weeks.
Yes, after shipping your order, we will send you an email with the tracking number.
You can check the size chart on the product page. If you are unsure, please contact us on live chat, or email us on "support@clothestores.com" mentioning your height and weight.
For us to process your refund or exchange, please contact our support team on "support@clothestores.com" with your order information and a photo of the fault. We will assess your case and let you know if you are eligible for a refund. Please note that we cannot accept any returns after 30 days from the date of delivery.
We sell internationally, so please ignore the sizing labels. The sizing labels on the clothing you will receive are in international sizing and therefore it may not match the size you selected when making the purchase online. However, the actual size of each item should still match the size you ordered online.
According to the United States Centers for Disease Control and Prevention (CDC), "there is no evidence to support the transmission of 2019-2Cov [now named COVID-19] associated with imported goods." Authorities are taking strict measures on this public health event, and we are also paying close attention to the situation and will cooperate with relevant authorities when possible. You can read more about this, and other frequently asked questions answered by the CDC here.

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